It’s an unfortunate reality of our business that is there are many moving companies who are not properly insured, especially for long-distance moves.
Perform online research through reputable, third-party websites. Once you have read through Google Reviews, visit the websites of independent organizations like the Better Business Bureau (“BBB”). They can verify that the companies you are considering are established and accredited. The BBB website provides access to complaints and responses from the moving company. This can provide insight into how the company responds when their customers are unhappy with the services they received.
The Federal Motor Carrier Safety Administration, or FMCSA, is another valuable source of information. This organization’s job is to make sure that all commercial carrier vehicles that meet certain requirements have a Department of Transportation (DOT) number. Once you have the DOT number, head over to the FMCSA website and look up the moving company’s compliance. You can also ask the moving company directly for their (DOT) number.
Pay close attention to the quote process. All moving companies must perform a home walkthrough prior to the day of your move. It is not legal to provide a quote without the walkthrough. If a moving company is offering you pricing before performing a walkthrough, then they are not in compliance with the law. If the company is unwilling to commit to a specific price or if they offer vague pricing options, we recommend finding a different moving company in the Los Angeles area.
Finally, be sure to ask your mover for a record of all of the accreditations they have earned and the industry associations they have. Also, don’t forget to request their insurance information to be sure it’s up to date. Any reputable moving company is accustomed to supplying this information to its customers and will do so willingly.