LONDON, UK (Jan. 01, 2013) – Suddath International, a premiere moving and relocation company, announced today the opening of a new customer service center in London. Part of a larger strategic initiative to enhance overall customer experience, Suddath is complementing existing agent-partner resources with on-the-ground employees in EMEA (Europe, Middle East and Africa).
Steve Crooks, president of Suddath International, commented “We are focused more so now than ever on making decisions that create customer value. By listening carefully to our clients we are closing the gap between expectations and service. Our clients asked for communication support in the EMEA and APAC (Asia-Pacific) time zones and I am eager to make resources available. As such, the Suddath® organization is able to continue expansion globally. It’s a real win-win scenario.”
This customer service center joins the existing 19 warehouses in North America. Located in Croydon, this hub will be led by industry veterans and international relocation counselors, Emma Lightfoot and Carley Banks. With agent-partners providing crews and warehousing on the ground in London, Suddath will use their new location to facilitate information flow between clients and transferees in the EMEA time zones.