CHARLOTTE, NC (Apr. 15, 2016) – Suddath® is pleased to announce that its Charlotte location has earned the coveted title of “Branch of the Year” for 2015. This annual award is determined by specific key performance indicators for excellence in customer service, safety, quality and financial performance.
Charlotte posted a year-over-year revenue growth of 43 percent, the second best net income percentage in Network Operations. They also finished the year with a 4.7 UniGroup quality ranking on a scale of 1-to-5 and produced a one hundred percent “willingness to recommend rating” from their United Van Lines customers. Prior to this award, in 2015, Charlotte also earned the prestigious UniGroup Fleet Safety Award for their mileage category as well as the Suddath CEO Annual Safety Award for the under 500,000-mile category.
“It is clearly evident that the Charlotte team exemplifies Suddath’s commitment to customer service and safety while delivering outstanding financial performance in fiscal 2015,” explained David Cox, president of Network Operations for Suddath. “Through this example of living the values we associate with the Suddath brand, our customers can be assured they are being serviced at the highest level no matter what.”
“We are honored to have earned the Branch of the Year award,” said Monty Miller, vice president and general manager of Charlotte. “It is very rewarding to be recognized for our continuous focus on safety, quality and customer service. Our team consistently represents the Suddath culture of taking moving the world personally each and every day. This award is a result of our collective efforts and I could not be more proud.”