We are glad you are looking to perform some due diligence and make sure you’re choosing the right moving company for you. It is an unfortunate reality that some moving companies are not properly insured or do not hire and train their crews well enough to handle a long-distance move. However, if you follow the advice below, you should be able to determine which companies are following the laws designed to protect you and your belongings.
One simple process that can begin to shed light on a company’s business practices is their process for providing a quote. All moving companies must perform a home walkthrough prior to the day of your move. Only after this walkthrough is it legally acceptable to give customers a moving quote. If the moving company offers you pricing before performing a walkthrough, then they are not in compliance with the law. If the pricing is vague or if the company is unwilling to commit to a specific number, we recommend finding a different moving company in the Jacksonville area.
Another important step in verifying the quality of a moving company is to perform online research through reputable, third-party websites. Start with simply checking out the company’s Google Reviews. Next, check with independent organizations like the Better Business Bureau (“BBB”). They can verify that the companies you are considering are established and accredited. The BBB website provides access to complaints and responses, so you can see if and how the company responds to customer concerns.
The Federal Motor Carrier Safety Administration, or FMCSA, is another valuable source of information. This organization’s job is to make sure that all commercial carrier vehicles that meet certain requirements have a Department of Transportation (DOT) number. Once you have the DOT number, head over to the FMCSA website and look up the moving company’s compliance. You can also ask the moving company directly for their (DOT) number.
We also recommend that you ask your mover for a record of all of the accreditations they have earned and what industry associations they belong to. Lastly, request their insurance information and be sure it’s up to date. Any reputable moving company is accustomed to supplying this information to its customers and will do so willingly.