Jacksonville, Fla. (Dec. 11, 2018) – Suddath®, the largest commercial moving company in North America, has been named a 2019 Digital Edge 50 Award honoree, a distinction that recognizes only 50 digital-centric businesses worldwide each year for specific digital transformation projects that achieve a significant, measurable business impact. The award recipients are singled out for projects that excel based on their complexity, scale, business outcomes, innovation and measurable return on investment.
Suddath earned the award with its Estimator platform, a patented technology used in its Workplace and Commercial Services business line. The platform, created by Suddath’s in-house developers in partnership with Feature, significantly improves the customer experience while simultaneously reducing the company’s administrative costs by over 20 percent, and is credited for a 15 percent growth in conversions. Estimator delivers a lean, standard, digital customer experience for project proposals, providing instant digital calculations based on highly accurate, well-tested, patented technology and algorithms. The results are so accurate, Suddath certifies them with a guarantee.
“It’s an honor to be recognized as a top-50 worldwide leader in innovation,” said Mike Brannigan, president and CEO for The Suddath Companies. “Suddath’s ability to digitally deliver information to our customers, partners and colleagues is a game-changer in the commercial logistics industry. Our Estimator platform gives us the digital edge in delivering an enhanced customer experience, gaining market share and winning in a highly competitive marketplace. This is transformative not only for our bottom line, but especially for the customer experience.”
Commercial move estimates were previously conducted by the salesforce and administrative staff, a process that was manually intensive, could take several days, relied heavily on tribal knowledge and resulted in inconsistent proposals. Thanks to Estimator, proposals are now standardized, digitally streamlined and – most importantly – produced immediately for customers. The Suddath salesforce enthusiastically embraced the technology because it freed them to focus on what they do best: providing solutions for customers and conversions. Customers appreciate the platform because it allows them to make informed decisions with quick, paperless proposals with guarantee-worthy results.
“Innovation is a core value at Suddath. We will continue to find creative ways of maximizing the business benefits of technology, pushing the limits, and setting the standard in our industry for digital advancement.” said Len O’Neill, chief information officer for The Suddath Companies. “We are honored to be recognized as a Digital Edge technology leader. Our clients, business leaders and technology partners collaborated in the design, development and delivery of Estimator – this was truly a team effort.”
Added Anne McCrory, group vice president, customer experience and operations, events, and chair of the Digital Edge and AGENDA19 conference: “This year’s class of Digital Edge 50 winners showed a wide range of sophisticated projects. Some involved complete process changes for agile development and innovation, while others empowered new types of customers or employees.”
Suddath and the other 49 recipients will receive the Digital Edge 50 award at a conference March 18-20 at the Sawgrass Marriott Golf Resort & Spa in Ponte Vedra, Florida.