International Law Firm Consolidates Household Goods Moving Providers
Suddath engaged with HR, Talent Mobility and Procurement to fully understand the firm’s culture, areas of concern and what the new service model and potential provider should look like.
A $3 billion international law firm headquartered in New York City, with global offices in 17 countries, had over 100 associate and partner moves per year. The firm used movers selected by the facilities department. Unfortunately, defaulting to office movers for partners and associates who needed specialized care of their household goods yielded suboptimal results.
A major service failure with a partner move was the catalyst that led the Chief Human Resource Officer (CHRO) to reevaluate and initiate improvements to their overall mobility program. Changes included partnering with supplier who had a proven history and concentrated focus on employee household goods moving services. Suddath was selected to provide the right blend of personalized services for the firm’s eight U.S. offices as well as their other international locations.
Suddath engaged with HR, Talent Mobility and Procurement to fully understand the firm’s culture, areas of concern and what the new service model and potential provider should look like
Together they crafted a Request For Proposal (RFP) that addressed the firm’s current and future needs. A full-service relocation management provider was not the answer. The situation called for a mover with broad offerings to address the diverse move types the firm required.
Service-Level Agreements (SLAs), accountability, the provider’s Environment, Social, and Governance practices (ESG), compliance, technology, innovation, global footprint, financial stability and cost effectiveness were key metrics they would evaluate. As a trusted mover for over 100 years, Suddath emerged as the right choice.
Suddath focused their solutions on three internal customers:
From international partner moves with a higher level of service requirements to smaller moves from Ivy League schools to big city apartments, Suddath delivered personalized services that exceeded expectations. The dedicated account management team’s decades of experience working with and supporting global law firms helped to facilitate a smooth onboarding process.