Your Employee Relocation Team
By understanding and adopting your company culture, Suddath® helps you meet your business goals by working as an extension of your team. Each employee, no matter the position, understands every action or service rendered is an integral part of the total customer service quality provided. Every client is assigned a dedicated team that focuses on integrating seamless relocation solutions for you and your transferees.
Dedicated Account Manager
Our account managers are your single-point-of-care. Averaging 10 years in the relocation industry, account managers are there to ensure visibility and transparency into your overall program performance. They are there to make proactive decisions, provide you with critical insights, support service delivery needs and ensure our team is meeting performance goals.
Move Coordinators and Counselors
Suddath move coordinators and counselors are required to have thorough knowledge of moving processes, regulations, rules and practices and undergo extensive training to maximize effectiveness in their new positions.
Our customer service teams are fully certified through Suddath’s proprietary E=MC2 certification program (Excellence = Move Coordinator Certification). This program requires the completion of courses in moving fundamentals, soft skills, communication protocol and other industry specific classes along with a minimum of returned surveys that meet satisfactory achievement levels.
We Care for Your Employees
We always want you to feel confident that the people taking care of your employees are the best at what they do. To give you that confidence, Suddath makes sure our team members are highly skilled, professional and understand what it’s like to be in your transferee’s shoes. Not only should they have the best people on the job, but people using the best methods and technologies—from the global supply chain management systems we use to track cargo to the way we pack valuable personal belongings for an employee relocation.
Unmatched Training at Suddath University
Suddath University was designed to deliver the best possible client and transferee experience by providing our employees, drivers and crews top-notch tools and training. When it comes time for move day, our team is ready to go once they’ve greeted your employees. Every person who goes into their home has been expertly trained in our industry-leading program, as well as going through a stringent background check.