Training Drives Quality
We always want you to feel confident that the people moving your home, taking care of your employees or handling your business assets are the best at what they do. To give you that confidence, Suddath® makes sure our people are highly skilled, professional and understand what it’s like to be in your shoes. Not only should you have the best people on the job, but people using the best methods and technologies.
Preparing Employees for Success
Suddath University was founded to prepare our teams to not only meet but exceed our clients’ expectations. Through this one-of-a-kind training facility, we provide our employees, drivers and crews top-notch tools and training.
Customer Service Personnel
Our customer service teams blend approachability and good communication skills with deep knowledge of moving processes, regulations, rules and practices. Many of them are qualified relocation training professionals and hold Certified Relocation Professional (CRP) and Global Mobility Specialist (GMS) credentials. Our international move counselors have personal experience living abroad and are often fluent in multiple languages.
Corporate Client Advisors
Our chief strategists, executive leaders and project teams offer a mixture of qualifications including experience working as advisors to large, multinational organizations, holding formal CRP and GMS qualifications, and participating actively in organizations that establish standards and drive innovation in the industry like the Worldwide ERC® (The Workforce Mobility Association), Society for Human Resource Management (SHRM®), Conference of Freight Counsel, American Trucking Associations (ATA), International Association of Movers (IAM™) and International Office Moving Institute (IOMI®).
Warehouse Personnel
Our warehouse teams work with everything from sensitive medical equipment, materials and temperature- and climate-regulated items to priceless family heirlooms. Over many years, Suddath has developed an industry-leading set of quality practices and standards to keep the goods we store and transport safe and secure. Our warehouse teams receive regularly scheduled instruction and reviews from our dedicated corporate training division on the proper methods of handling household and commercial goods.
Field Personnel
Our van operators, helpers, packers and office movers enter our customers’ homes and places of work and are the first to handle their valuable personal and commercial goods. We don’t take this lightly, so we require them to complete 25 hours of classroom training and 256 field hours of mentored training. They attend intense workshops that focus on safety issues, industry changes and innovative move techniques. Our office and commercial moving teams are all International Office Moving Institute (IOMI®)-certified movers.
Certifications & Compliance
Suddath has dedicated significant resources to ensure we are the quality leader in our industry and are proud to maintain certifications that guarantee superior service for our customers.
