Complete menu of services streamlines office decommissioning for 70 locations

CHALLENGE

For a national health insurance provider, integrating into a post-pandemic environment involved consolidating locations to better service customers and improve operations.

The health insurance provider needed a partner to facilitate decommissioning 70 locations nationwide, moving over 1,000 employees and more than two million square feet of furniture and equipment, including e-waste disposal of sensitive electronics and technology, all in a six-month timeframe. The complete decommissioning would require expansive resources to successfully package employee belongings, dismantle equipment, and facilitate an environmentally friendly and economical solution for surplus assets.

Due to the tight timeframe, a partner only had 30 days to acquire the necessary resources to effectively vacate and convert the commercial spaces back to their original condition. Each location needed appropriate leadership, labor, transportation, and coordination to handle the complexities of the health insurance provider’s business needs.

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SOLUTION

As America’s largest office mover with a national footprint and locations in more than 20 markets, this health insurance provider chose Suddath for its complex project. In early project planning, Suddath established a proficient service team consisting of multi-market project managers, local move specialists, and vendors equipped to provide dedicated move support and onsite employee care at every location.

Through Suddath’s complete menu of office moving services, the company bundled services for a more cost-effective solution, including office furniture liquidation, electronic waste disposal, employee relocation, office cleaning, and warehouse support relocating furniture, fixtures and equipment (FF&E) to upgrade its existing clinics.

Suddath implemented its proprietary Tracker Moves technology, which gave the company complete control over the office move with visibility to monitor progress, inventory flow and compliance, all from a smart phone, tablet or computer.

Starting with a complete review of FF&E inventory and their commercial lease agreement, Suddath coordinated a white-glove experience removing medical equipment, IT, kiosks, supplies, and other sensitive items, all packaged and digitally labeled to ensure visible tracking throughout the project timeline. For items awaiting assignment, Suddath provided short-term warehousing until all locations were decommissioned. Sensitive records and employee items were validated and removed following appropriate compliance guidelines, all of which could be easily verified through Tracker.

Paired with the health insurance provider’s onsite recycling system, Suddath safely transported data-sensitive electronics via secure, GPS-tracked trailers to a local e-waste removal vendor for destruction and recycling. Materials processed were itemized by serial number into a compiled list and tagged with a certificate of destruction. For additional savings, the organization was given the option to sell unwanted items for a rebate.

As an additional convenience, employees claimed their belongings via curbside pickup, were gifted desk chairs for their home office, and remaining surplus was donated to local charitable organizations.

RESULTS