Please note: Suddath ® provides household goods moving and storage services for local and long-distance moves. We are currently considered an essential service and open for business. Our professional move teams are ready to safely serve your move during COVID-19. Learn more about what we’re doing to keep our customers and our employees safe in the current ever-changing environment.
With the COVID-19 virus causing so much uncertainty in the world right now there is one thing you can be sure of: the health and safety of our customers and team members is Suddath’s top priority, and we are compliant with all government, WHO & CDC guidelines.
With circumstances and requirements changing so quickly, likely you’re experiencing anxiety over your upcoming move, and have many questions about our operations and what we are doing to keep everyone involved in a move safe. Suddath is taking proactive measures to provide extra support during an uncertain time.
Below you’ll find answers to some of the most common questions people have been asking.
Moving is classified as an essential service, and therefore we are approved to remain operational and service moves. People still need to relocate, and we intend to be there to help in a safe and responsible manner. However, some of our locations throughout the U.S. are under some form of restrictions, and capacity could be limited in certain markets based on driver and crew availability. To learn more about how your specific area and move might be impacted, please reach out to your Suddath move coordinator. If your move will be impacted by changing local, state or federal guidelines, your dedicated Suddath move coordinator will update you right away.
We’ll continue to provide our services with the same level of quality, commitment and care that we are known for, as long as it’s deemed safe to do so. We’re also operating with additional precautions to keep our customers and teams safe. However, this is a rapidly evolving situation, and we’re asking customers to follow the COVID-19 updates we provide on our website and through our social media.
Outside of moving day, all touchpoints with Suddath will be virtual or over the phone, beginning with a video home survey to get a move estimate.
This is where a Suddath representative will guide you through your home using your mobile device, like you would with FaceTime or Skype. They will ask you questions, get an understanding for the layout of your home and furniture and answer any concerns you may have. Watch this brief video to see how it works, or to schedule your video estimate please email email@example.com or call (888) 903-7695.
Our virtual video estimate provides local, long-distance and international moving customers with:
For your protection, our move crews are following Center for Disease Control guidelines, as well as additional Suddath protocols to limit exposure by practicing proven safety measures.
If you have booked a move with Suddath you will receive a COVID-19 care box of cleaning supplies, gloves, hand soap and hand sanitizer that is intended for your Suddath moving crew. You should expect this box to be delivered to your home a week or so before the day of your move.
Additionally, our crews have be trained and are committed to:
We’re asking customers to follow basic protocol related to social distancing. This differs from a typical moving day, where everyone in the family is around taking on different tasks, and you are frequently interacting with the moving team. Currently, we advise that only one family member interact with our movers on move day if possible. This is to make sure we maintain proper social distancing during the move to protect you, as well as the Suddath moving team. Some other ways you can help are:
Absolutely. We are happy to work with you to provide the flexibility you need during this time to ensure everyone’s safety and comfort. If you are feeling ill, reach out to your move coordinator and they will assist you in picking a new move date, without worry about any cancellation or rescheduling fees. If you have questions about whether you should or should not reschedule your move, please reach out to your move coordinator, who will assist in coming up with a plan for your situation.
We will update this FAQ blog post as information changes, but please follow our COVID-19 Response Plan for the most up-to-date information. If you have questions or concerns, please reach out to your local Suddath branch or your dedicated Move Coordinator with any questions.
Since opening our doors in 1919, Suddath has created a sense of trust and peace of mind around home moving. Especially during a trying time like this, our commitment hasn’t wavered and has grown even stronger.