Customer-First Approach
Better Employee Relocation Experiences
Companies invest significant time and money to put the right people into the right roles. A smooth employee relocation has a big impact on whether they see a successful return on that investment. At Suddath®, we minimize employee downtime by offering a stress-free relocation experience, so your most valuable assets, your people, arrive to their new destinations happy and ready to be productive.
4.8/5
stars customer satisfaction
94%
willingness to recommend score
25,000
employee moves annually
180
countries served
Why Customers Love Working with Us
Our vision: To be the easiest moving company to do business with
Listening & Learning
By listening and learning about your employees and business, we work as an extension of your HR team to provide useful resources. Our team members put themselves in your shoes so we’re always a step ahead.
Motivation & Accountability
Our move consultants are motivated and held accountable. All employees who work with customers are required to go through rigorous training at Suddath University to maximize their effectiveness.
Best Practices & Lean Management
Suddath employs the Total Quality Management philosophy and Lean Management practices to consistently improve our operations, and in turn better serve you and your relocating employees.
Knowledge Sharing & Insights
We always ensure you’re up to date with the most important industry news and trends as well as offer strategic insights to help you make the right business decisions faster and easier than ever.
Personalization & Caring
Our employees genuinely care about the success of each any every move and go above and beyond to make your relocating employees feel confident and comfortable during the relocation process.
Surveys & Feedback
After nearly every interaction, we ask for feedback and make changes to continuously improve the relocation process. If you’re ever not satisfied with an experience, we make changes to ensure its corrected.
Why Work With Suddath
Time-Saving Technology
By investing in technology, we help streamline the household goods process for you and your transferees. Our global move platform provides convenience, a channel for feedback and an easy way to track all the moving parts of an employee relocation. Program highlights:
- Dynamic reports designed to your needs
- Relocation status and shipment tracking
- Communication options such as SMS messaging and Skype
- Real-time inventory and document application
- Electronic billing and claims processing
Convenient Video Survey
The most precious resource we all have is time. Planning a move between work and family commitments can add to the stress of what may be a time-consuming process. That’s why Suddath makes it easy for your employees with our proprietary virtual move estimate technology. No matter where in the world your employees are located, they have access to simple, convenient and efficient video surveys to meet their busy schedules.
A Partner You Can Count On
While many relocation companies can say they offer quality services, we prove it. We maintain high quality scores such as our 94% willingness to recommend score. We are also proud to be ISO 9001:2015 quality management system certified, which ensures we meet the needs of customers while maintaining regulatory requirements, and FIDI-FAIMPLUS certified, meaning we adhere to FIDI’s rigorous worldwide standards for providing high-quality, effective international moving services. Our strategic network of partners and service providers meet the same high standards we uphold and act as an extension of our team. We carefully vet them for best-in-class service and safety within their business domains.
Reduce Risk with Trusted Experts
As your dependable partner, we are committed to keeping you up-to-date and compliant with the latest rules and regulations, so your business is always safe and secure. Our experts will notify you if developments in important laws and regulations, such as the General Data Protection Regulation (GDPR), California’s AB5 law or local laws, may impact your company or relocating employees.
AWARDS, RECOGNITION AND CERTIFICATIONS
