Offer System Pilot (Feb 28 2020)

Dear Valued Partners,

We’re excited to announce we are launching a new Shipment Acceptance System! You have been

selected to pilot our new Vendor Portal. Our new Shipment Acceptance System will not only enhance

the offer process but will also improve shipment management for your agency. On Monday, March 2

you will receive an email asking you to sign up for our new Vendor Portal. A confirmation email will

then be sent to the email address where you receive shipment offers. The official testing of this pilot

will go live on March 2. Our intention is to have the Shipment Acceptance System fully operational for

loose-load, Code D shipments and in production by March 6 – just in time for the peak season upload

in DPS.

As of right now, the only functioning queues will be the Shipment Offer and Shipment Offer History

queue. The Compensation Schedule queue is not operational at this time. In the future, you will be

able to use this queue as a quick glance to review your compensation agreement on file to better

assist with billing. We will make a subsequent announcement when it is completed.

Please keep in mind even though this is only a pilot, these shipments are real offers and the

services you select will be how we intend to move manage the shipment.

Below you will find an overview of the most significant differences in our new Shipment Acceptance

System. Click here for an in-depth, step-by-step manual on the Offer System process. Please make

sure to read and understand the shipment acceptance process before March 2, 2020.

  • There is a 2-hour time limit until the shipment offer expires
    • Once the shipment expires, you will no longer be able to view the offer.
  • The system will send offers to your branch based on proximity of your local market (75 miles) but you will have the ability to pick an agency within your network to service (i.e. local agent to pack, different agent within your network to haul)
    • Your entire network of agents have been uploaded in this pilot and will be viewable in the drop-down box once you have selected the service you wish to provide.
    • You will receive a confirmation email from the portal once the shipment is accepted
  • If you are not able to service a shipment, please feel free to use the “refusal” option.
    • You can add notes as to why you refused the shipment.
  • We are working in parallel systems as we pilot the new offer system – the front-face functionality is what is being tested, but the offers will still be registered with our current process.
  • The shipment offer history page needs to be tested to verify that once you accept shipments, the history is accurate
    • Give this a few minutes before saying it doesn’t work
  • You may be asked to use Skype for Business so we can see you interact with the system as a screen share. Please have Skype for Business installed on your PC for troubleshooting with Amy Kline or Jose Sanchez.

If you have any questions or concerns, please reach out to a representative of our Business

Development team: Caleb Mixon, Natascha Perry, Ryan Green or Ash Keller.