Tailored, flexible solutions support organizational goals and improve veterans’ lives

BACKGROUND

Wounded Warrior Project (WWP) is an organization that connects veterans and service members with resources for their physical or mental injuries, including providing urgent financial support when needed. For warriors facing eviction, acting quickly is critical.

When emergency payments aren’t enough to keep a warrior or family in place, WWP helps with moving. Keeping veterans’ personal possessions secure preserves dignity and can mean the difference between a fresh start or a further stumble.

WWP approached The Suddath Companies® in 2019 to provide faster, more reliable relocations for the veterans they serve. Having their warriors schedule their own moves was growing increasingly difficult, and not having a preferred supplier left them scrambling each time to find movers who weren’t always vetted.

CHALLENGES

A warrior needing an urgent move for a new job opportunity or to avoid displacement would have to hire a mover ad hoc, which often created several challenges, including:

In addition, warriors would sometimes fall prey to bad actors and unscrupulous movers who would be contracted to make moves for a set price and then hold their shipments hostage in exchange for higher fees after the move was in progress.

We don’t just do these moves because our company has the account. We become invested in our clients’ moves. We truly care about our veterans and want to give them the best moving experiences possible. That’s what they deserve.

Kate Miley
Suddath Move Coordinator

SOLUTION

Because of these challenges, Wounded Warrior Project (WWP) couldn’t rely on an ad hoc approach or handouts. It wanted a reliable and reputable business partner and a program that could flex, case by case, to differing needs. Suddath customized a flexible, tailored approach – using a wide scope of moving services and available transport modes – to provide the right move to each warrior in the most cost-effective way.

A dedicated move coordinator profiled each WWP relocation and deployed the most effective transportation mode for each individual—whether it was a small shipment, full-service van line move or an international service.

Understanding that a van line move wasn’t always an ideal fit, Suddath also implemented a small shipment solution for lower-weight moves. This reduced costs and eliminated the impact of weight minimums for WWP and resulted in reduced transition times and faster deliveries for warriors.

RESULTS

Suddath delivered quality service at an exceptional price for WWP. This included:

With this streamlined process in place, WWP can now focus its time and attention on helping veterans with their most pressing needs. It has peace of mind by working with a single point of accountability who brings years of experience and is highly trained in the kinds of soft skills that will benefit warriors when it comes to the complexities they’re facing.