Due diligence is key – in researching, referrals and ensuring the organization meets all compliance and regulation standards in the industry. The Better Business Bureau, user reviews from trusted sources such as Google, accreditations and positive recognition are all helpful resources. At a minimum, it is important to make sure that your moving company has a valid DOT number on the FMSCA (Federal Motor Carrier Safety Administration) official website, as this is a requirement for all commercial carrier vehicles.
Ask to see documentation for accreditations, certificates, and insurance policies. Confirm that they offer valuation coverage and understand the claims process for damaged and lost goods.
Insist on a walkthrough, whether in-person or via a virtual source. It is difficult to accurately estimate the costs and time needed to move a home sight unseen and most established moving companies will require a walkthrough prior to the move date. A moving company refusing to confirm a price range and avoiding specifics can be a red flag.