There are several things you can do to perform due diligence and make sure you’re making a wise choice.
Pay special attention to the company’s process for providing a quote. All moving companies must perform a home walk-through prior to the day of your move. Only then can they give customers a moving quote. If the pricing is vague or if the company is unwilling to commit to a specific number, we recommend finding a different moving company in the Portland area.
Another important step in verifying the quality of a moving company is to perform online research through reputable, third-party websites. Start with Google Reviews, and then be sure to check with organizations like the Better Business Bureau (“BBB”). They can verify that the companies you are considering are established and accredited. The BBB will allow you access to the files and show you the company’s response to those claims.
The Federal Motor Carrier Safety Administration, or FMCSA, is another valuable resource of information. This organization’s job is to make sure that all commercial carrier vehicles that meet certain requirements have a Department of Transportation (DOT) number. Once you have the DOT number, look up your moving company on the FMCSA website. You can also ask the moving company directly for their DOT number.
We also recommend that you ask your mover for any accreditations they have earned and what industry associations they belong to. Lastly, request their insurance information and be sure it’s up to date. Any reputable moving company is accustomed to supplying this information to its customers and will do so willingly.