Business Rule Update: 2020 (Feb 10 2020)

As discussed in our December newsletter, there have been recent changes to the IT20, 400NG and TOS.

Below you will find the most notable changes for your review, but as always, we encourage you to read the full changes. We understand this is going to create new practices for your agency and offer our support and guidance through this process. Should you have any questions, please do not hesitate to contact the Business Development Team.

Tender of Service

USTC published updates to their TOS on January 17, 2020 that will go into effect May 15, 2020. The most notable changes were associated with inconvenience claim payments but include a few other significant changes as well.

Personnel Background Checks

• Ensure a background check is conducted, in accordance with industry standards on all personnel whose role involves interacting with a DoD customer.
• Employment records made available to the DoD upon request.
• Ensure all persons interacting with DoD customers on and off base meet the specific requirements for local installation access.

Reweighing

• Must be performed if the shipment has exceeded authorized weight or UAB/HHG limits.
• Enter the lessor weight into DPS within 4 government business days of the reweigh or prior to invoicing, whichever is prior.
• Provide weight tickets to origin PPSO within 7 government business days of pickup.

Lost Certified Weight Ticket

• Must be approved by PPSO
• 7 lbs. per cubic foot per inventory line
• Must use Weight Estimator on move.mil (Tools & Resources page)
• If article not listed on move.mil, use 7 lbs. per cubic foot

Property Damage

• Acknowledge that you are responsible for real property damage. TSP must advise customer that property damage must be reported within 5 government business days of occurrence.
• TSP must allow Customer to file a claim for damages to Real Property with TSP 

Inconvenience Claims

• TSP must advise customer of inconvenience claim payment if failure to meet dates on BL (pickup or delivery) prior to the missed date or delivery out of SIT
• TSP must acknowledge inconvenience claim within 5 government business days from date of contact from Customer or PPSO.
• TSP must reimburse/pay customer within 30 days of contact.
• Inconvenience begins the day AFTER agreed upon dates on BL.
• Baseline calculation based on full meal & incidental daily rates rate at 100% per DoD customer location.
• TSP must advise customer they must file a claim with TSP and outline the claim filing process to do so.
• Customer may file for additional reimbursement when total of out of pocket expenses exceeds the baseline payment amount by providing itemized list of ALL expenses supported by receipts for reimbursement.
• For UB shipments inconvenience claims are based solely on actual expenses incurred
• TSP must contact applicable PPSO for disputed Inconvenience claims for resolution.
• TSP responsible for ICC if shipment is placed into SIT without notifying customer.
• Delivery out of SIT must occur within 5 government business days of customer’s requested delivery date (except if requested delivery date is between 15 June and 15 August, delivery must occur within 10 government business days) or the customer is entitled to an inconvenience claim
• Groceries are not eligible for reimbursement. Lodging & meals are not normally apart of inconvenience claim however may be reconsidered due to unique circumstances on a case by case basis.

Performance Requirements – Customer Support

• Maintain Customer Support functions from 0800-1700
• TSP will ensure customer or government will receive a response to call or voicemail within same business day
• Wait times not to exceed 30 minutes

Pre-Move Survey

• Provide government and customer weight estimates on all shipments
• Virtual surveys may be performed with customer’s consent
• Provide government and customer the weight estimates on all shipments (electronic or physical) 5 days from accepting the shipment but NLT 9 days prior to first pack/pickup date, whichever is later

Performance Requirements –Shipment Arrival/Delivery/Delays

• TSP will provide 24-hour notice of delivery to customer
• Must have 2 documented unsuccessful attempted made 4 hours apart prior to delivering shipment into SIT if SIT approval is NOT received from the customer

Claims

• Customer only has the option to have the item repaired or receive payment for cost of the repairs
• Mold assessment testing is now included as accessorial services
• Written notification increased to 180 calendars days from date of delivery
• Offers on all claims valued at or below $1000 must be paid, denied, or offer made within 30 days; all other claims within 60 days of receipt

To see all changes to the TOS, please click here. These changes go into effect May 15,

2020.

400NG

• In addition, USTC released an advisory on January 10, 2020 announcing updates to the IT20 and 400NG, effective May 15, 2020. 
• TSP/Agent may NOT redact, modify or remove any information on the bill of lading
• Reweigh charge of $125 to be paid on requested and automatic reweighs
• Failure to perform reweighs will result in $400 fee and possible punitive action
• Automatic reweighs if:
  • Shipment meets/exceeds entitlement based on Rank & Dependents Table in relation to customer’s status provided in Block 10 of the bill of lading
  • All shipments weighing over 7000 lbs. if moving from overseas locations
  • All shipments weighing over 12,500 from CONUS locations
• TSP may substitute manufacturers weight for motorcycles
• Weight tickets must be signed by the weight scale master

To see all changes to the 400NG, please click here.

IT20

• TSP/Agent may not redact, modify, or remove any information on the bill of lading
• Minimum Weight for UB shipments is 350 lbs. gross
• TSP may substitute manufacturers weight for motorcycles
• Weight tickets must be signed by the weight scale master
• Failure to perform reweighs will result in $400 iHHG or $160 for UB fee and possible punitive action
• Automatic reweighs if:
  • Shipment meets/exceeds entitlement based on Rank & Dependents Table in relation to customer’s status provided in Block 10 of the bill of lading
  • UB shipments weighing more than 500 lbs.
  • All shipments weighing over 7000 lbs. if moving from overseas locations
  • All shipments weighing over 12,500 lbs. from CONUS locations

To see all changes to the IT20, please click here.