Privacy Policy

Thank you for visiting our website (“the Site”). This Privacy Policy (“Policy”) applies to suddath.comsi.suddath.com (Relocation Zone), www.suddathinternational.com, and suddath.skyrelo.com which are owned and operated by The Suddath Companies and its U.S. subsidiaries (collectively, “Suddath”, “us”, “our” or “we”). This Policy describes how we collect, use, share and secure the personal information you provide. It also describes your choices regarding use, access, correction, deletion, and transfer of your personal information. The use of information collected through our services shall be limited to the purpose of providing the relocation services for which our clients (“Client”) have engaged us to provide.

The legal bases for collecting and processing your personal information are: a) your consent for the purposes listed in this Policy; b) you may be a potential customer who contracts with Suddath to perform various services; and c) Suddath may be required to comply with certain legal or governmental obligations.

Please read this Policy before using the Site or submitting any personal information. By using the Site, you are accepting the practices described in this Policy.  Note: the privacy practices set forth in this Policy are for this Site only. If you link to other websites, please review the privacy policies posted at those web sites.

 

TRUSTe Privacy


EU-U.S. & Swiss-US Privacy Shield

Suddath® participates in and has certified its compliance with the EU-U.S. and the Swiss-US Privacy Shield Framework. Suddath is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List. [https://www.privacyshield.gov/list]

Pursuant to the Privacy Shield Framework, Suddath is responsible for the processing of personal data it receives and subsequently transfers to a third party acting as an agent on its behalf. Suddath complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Suddath is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Suddath may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Suddath has further committed to cooperate with EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner for Swiss employee with regard to unresolved Privacy Shield complaints concerning human resources data transferred from the EU and Switzerland in the context of the employment relationship. Under certain conditions, more fully described on the Privacy Shield website[https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint], you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Collection of Information

We may collect personally identifiable information such as SSN, passport related information, government ID, bank account information, names, postal addresses, email addresses, etc. (“PII”), when voluntarily submitted by our visitors. The information you provide is used to facilitate the relocation services that we provide to you or as part of your employment benefits and compensation. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner (ex. to add you to one of our mailing lists). We do not share, sell, rent or trade PII with third parties for their promotional purposes.  We will share your personal information with third parties only in the ways described in this Policy (see the section entitled “Service Providers” below).

Cookie/Tracking Technology

Suddath and its partners use cookies or similar technologies to analyze trends, administer the Site, track users’ movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

Social Media Widgets

Our Site includes Social Media Features, such as the Facebook button. These features may collect your IP address, which page you are visiting on our website, and may set a cookie to enable the feature to function properly. Social Media Features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Blogs

Our Site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your PII from our blog or community forum, contact us at privacy@suddath.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Service Providers

We may use other third parties to provide various services, such as packing, loading, shipping, delivery, and storage of goods. When, pursuant to the requested services, you utilize any of the services listed above, we will share only that PII which is relevant to the specific services being provided by the third party. These third parties are authorized to use your personal information only as necessary to provide these services to us and for no other purpose.

Distribution of Information

We will share your personal information with third parties only in the ways that are described in this Policy. We reserve the right to disclose your PII (i) to governmental agencies or other companies assisting us in fraud prevention or investigation; (ii) as required by law; and (iii) when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on the Site. We will only disclose PII to governmental agencies or other companies when trying to protect against or prevent actual or potential fraud or unauthorized transactions or investigating fraud which has already taken place. PII is never provided to these governmental agencies or companies for marketing purposes. We may also disclose your personal information to any other third party with your prior consent.

Commitment to Data Security

Your PII is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. Emails generated by the Site are for the sole purpose of facilitating your relocation services. An opt-out option is available to you through your relocation counselor. Opting out may cause interruptions in, and/or loss of, relocation benefits provided to you by your employer. Please contact your relocation counselor or call (904) 390-7100 for more information on opting out.

The security of your PII is important to us. When you enter sensitive information (such as bank account information) on the Relocation Zone portal, we encrypt that information using secure socket layer technology (“SSL”) and secure HTTP. To learn more about SSL, follow this link:

http://www.webopedia.com/TERM/S/SSL.html

We follow generally-accepted industry standards to protect PII submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security. If you have any questions about security on the Site, you can email us at privacy@suddath.com.

Accessing, Updating and Transferring Your PII

Suddath acknowledges that you have the right to access your personal information.  Upon request, Suddath will provide you with information about whether we hold any of your personal information. You can update, change or delete your PII by accessing the Relocation Zone® and signing in using your username and password. Once you sign in to the Relocation Zone, you can update your PII by clicking on the “My Profile” button and then the “Start Change Request” button. You also have the right to request a copy of all PII that you have provided to us, as well as, have Suddath transmit such personal data directly to another controller.

When the purpose for processing your PII is based on consent, you have the right to withdraw consent at any time.  In certain circumstances, however, we may be required by law to retain your personal information, or may need to retain your personal information in order to continue providing a service, resolve disputes or enforce our agreements.  When the purpose for processing your PII is based on contract, we may not be able to continue providing services to you without such personal information and we may have to terminate our relationship.

Our Mobile Application

When you download and use our mobile apps or services, we automatically collect information on the type of device you use, operating system version and system and performance information. We do not ask for, access or track any location based information from your mobile device at any time while downloading or use our mobile apps or services. We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use the application, the events that occur within the application, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the mobile application.

Our Service Platform

In many instances, Suddath collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our Clients.

If you forget your password when signing in to the Relocation Zone, there is a link you can click on which will email you a new password. If you forget your username, you need to contact your relocation counselor.

Data Retention 

We will retain your information for only as long as necessary for legitimate business purposes, or as necessary to comply with our legal obligations, resolve disputes or enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at privacy@suddath.com.

Privacy Contact Information

If you have any questions, concerns, or comments about our Policy you may contact us using the information below:
By e-mail: privacy@suddath.com
By Phone: (904) 390-7100
By Mail: The Suddath Companies, 815 South Main Street, Jacksonville, Florida 32207; Attn: Director of Digital Marketing.

If you are a EU resident or citizen, and you would like to act on your Individual Rights (modify, access, or portability) please click here and fill out the form. Once we receive the completed form your request will be processed within 30 days (for small changes) or 90 days (for more complex requests).
 

Effective Date

The effective date of this Policy is May 18, 2018. Your continued use of the Site signifies consent to this Policy as may be amended from time to time. 

Opt-out

You may sign-up to receive emails, newsletters or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the “Unsubscribe” link found in emails we send to you or at your member profile on our website or by contacting us at privacy@suddath.com.

Children's Online Privacy

The Site is not directed at or intended for children under the age of 13. We do not knowingly collect personal data on the Site directly from children and will destroy such information if we become aware that a child has disclosed such information to us without consent from a parent or guardian.

Changes to this Policy

We reserve the right to modify this Policy at any time, so please review it frequently. If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page. Any changes to the Policy will only apply to activities and information on a going forward, not retroactive, basis.