Frequently Asked Questions

Someone is reviewing your information and will be in contact with you shortly, but here are some commonly asked questions, in case yours falls into that category:

What is Suddath’s role as my Transportation Service Provider (TSP)?

As your transportation service provider, Suddath is contracted by the Government to manage your PCS move from start to finish. To do this, we contract DOD approved agents in your area to complete the packing, hauling, delivery and third-party services. This could be one agent packing, hauling, and delivering your shipment or a sperate agent for each phase of your relocation – it depends on the local agent capacity.

Can I request a door-to-door move?

There are many factors that go into the route your shipment takes to arrive at your destination.

Depending on the mode of transportation your shipment is assigned, there may be other shipments loaded, planned to be loaded or offloaded from the truck; or it may have to go to a destination agent to provide the proper equipment to complete delivery services.

These factors may cause irregular routes. Your move coordinator will be able to discuss your delivery options based on the mode of transportation your shipment is assigned.

Is my RDD a guaranteed delivery date?

No. The RDD (required delivery date) is the no-later-than date the military provides.

The RDD is determined by the weight and mileage of your shipment. If your shipment arrives after this date, we are required to pay inconvenience claims, if you (or an authorized receiving agent) have a residence and are able to accept delivery. Please be prepared for any unforeseen delays during your relocation process, especially during peak moving season (May-September).

The local agent’s capacity and driver availability at origin or destination is subject to change without notice to the TSP (Suddath).