First, pay careful attention to the process the company uses to provide you with a quote. All moving companies must perform a home walkthrough prior to moving day before giving customers a moving quote. If they fail to perform a walkthrough in advance or if their price is vague, we recommend finding a different moving company in the Portland area.
The Federal Motor Carrier Safety Administration, or FMCSA, is a great resource of information about moving companies. This organization was established to ensure that all commercial carrier vehicles meet the specific requirements outlined by law and that they obtain a Department of Transportation (DOT) number. With the DOT number, you are able to look up your moving company on the FMCSA website. You can also ask the moving company directly for their (DOT) number.
One of the best ways to investigate the local moving company you hire is to perform online research through reputable, third-party websites. Beyond Google reviews, be sure to check with independent organizations like the Better Business Bureau (“BBB”). They can verify that the companies you are considering are established and accredited. If the local mover you are considering has had any complaints filed with the BBB, you can easily access the files and even see the company’s response to those claims.
Also, we recommend that you ask the moving company directly for a list of the accreditations they have earned, including what industry associations they belong to. Lastly, request their insurance information and be sure it’s up to date. Any reputable moving company is accustomed to supplying this information to its customers and will do so willingly.
Want to know more? Read about choosing the best local mover for you.