Jessica Wood

Jacksonville, FL

Military Relocation
June 30, 2022

AVOID at all cost – DO NOT use this company! Our family has done five military moves in the last decade, and due to Suddath this has been by far the worst. Nightmare would be an understatement. We didn’t find out that they outsourced our packing/pick-up to a 3rd Party Agency until the local moving company arrived to our house. Suddath never assigned a driver (and still hasn’t) to our shipment and failed to notify us of this issue. They’ve now missed the contracted RDD delivery date and still have no driver assigned to our shipment. When pressed, they cannot even give us an ETA or explain why we’ve gone half a month without our household goods thus far. What they are doing is borderline criminal – taking on more government HHG shipping contracts than they can handle or service, in order to make a profit, at the expense of military families. All our belongings are still sitting in the back of a trailer in a local shipping company parking lot, where they’ve been for weeks, subjected to the heat and humidity of the south. We’ve tried reaching out to the movement coordinators multiple times, and get the same excuses: “no driver has been assigned yet, we’ll call you when we find one.” There are multiple other families who were forced assigned Suddath who have been waiting close to a month (some longer) for their goods to arrive or a driver assigned. And they are just as frustrated, as their kids and families sleep on air mattresses and eat dinner off the floor. I will change/update this review if Suddath immediately addresses these concerns and delivers my items like they were paid to do. As you can tell I’m very frustrated and upset by this terrible service.

William Block

Jacksonville, FL

Commercial Moving
June 29, 2022

Excellent Job – no issues – thank you for your professional services

Frank Jakubowski

Jacksonville, FL

Military Relocation
June 28, 2022

My permanent change f station (PCS) move was contracted by Suddath to move my house hold goods from Fort Lewis, WA to Fort Riley, KS. My stuff has packed on 10JUN22 and its now 28JUN22 and a driver still has not been identified to deliver my belongings. Suddath has also been unable to provide me with any reason as to why or when my house hold goods will be delivered. Companies should not except contacts that they can not support. My family and I have been living out of a suitcases and sleeping on air mattresses for almost 3 weeks with no end in site. I don’t recommend Suddath for any of your moving needs.

Derrick Marchant

Jacksonville, FL

Military Relocation
June 21, 2022

Louie Hill and Zeke were my movers today and they did a wonderful job! Outstanding! Louie needs a raise, he is very personable.

pradeep karamadai manoharan

Jacksonville, FL

Employee Relocation
June 21, 2022

I am very happy about the moving service, really, they did a great job from the beginning till deliver the items. Shelby Childers is the coordinator and she executed very well. Cleared planned a head and she made my life easy. Great Job Shelby.

cindy carloni

Jacksonville, FL

Local Home Moving
June 20, 2022

After a long distance nightmare of a move; this local move/ storage Proved to be efficient: painless: pleasant.!! Excellent communication between Perry the estimator and Amanda in corporate. All my calls were returned, all my questions answered. The estimated costs and actual fees were within a few dollars of the quote. Professional co out of JAX , FLA… most highly recommended

Jamie Stien

Jacksonville, FL

Military Relocation
June 20, 2022

I was required to put at least 1 start – but 0 stars is my rating. Customer service is substandard, if you are on hold longer than 20mins they hang up on you. Chat online feature – they simply stop responding. I will say when I did get ahold of a human being they were super nice. I requested direct delivery before my move and now I have to put my family in a hotel not knowing when I will receive my HHG. I do not recommend this service to be your TSP.

Tramayne Harris

Jacksonville, FL

Employee Relocation
June 17, 2022

Mike Y. and his team did an excellent job 👏🏾 thank you so much!!

Nathaniel Gutierrez

Jacksonville, FL

Employee Relocation
June 15, 2022

They were great, speedy while very professional with us. They had a lot of patience.

Dennis J

Jacksonville, FL

Employee Relocation
June 14, 2022

Awesome service. Careful and efficient.

Michael Johnson

Jacksonville, FL

Military Relocation
June 10, 2022

Edwin and his crew are awesome! Got here early and got the job done fast as possible. Handled everything with car and did an excellent job

Nancy Freeman

Jacksonville, FL

Commercial Moving
June 9, 2022

Thomas and Kimbrly weregreat with estimates and coordination. Chris and Richy led the crew and great group moving us. Kind and fun! Super efficient. Highly recommend.

Dustin Daley

Jacksonville, FL

Long Distance Home Moving
June 9, 2022

Louis and Zeke were awesome guys. Very cordial and professional. Probably the best moving experience I’ve had.

Karla Sanford

Jacksonville, FL

Commercial Moving
June 9, 2022

Chad and team were amazing! Helpful and fast. A real pleasure to work with.

Carmen Coleman

Jacksonville, FL

Military Relocation
June 3, 2022

Suddath is the worst company we have dealt with. We were scheduled and confirmed for June 1st to be packed out. We were giving an ETA and the tsp called saying that the movers were coming from Virginia. When no one arrived, the tsp called saying that something was wrong with the moving truck so they rescheduled us for June 3rd. I called around and got the real answer as to why they rescheduled us. The pick up agents never booked our shipment even though it was confirmed with Suddath. Yesterday, someone called us to get an estimate weight of our shipment and gave us an eta. No one arrived, so we called the tsp to see what was going on. They told us that the movers were at another location finishing a pack from yesterday. Later, we found out that we were once again not booked for today because an agent never booked our shipment and I went off them for allowing this to happen again. [Employee] said that they would try to get someone out, but kept giving us excuse after excuse. They asked if we could rescheduled for tomorrow and refused because we know the same thing will happen again. [Employee] told my husband that they would send a crew out to start packing tonight and finish tomorrow, which we agreed on. Once everything was closed and could not get ahold of anyone, we get an email that our date got rescheduled without our approval for June 4th.

Britt Worrell

Jacksonville, FL

Employee Relocation
June 3, 2022

Amazing job!

Jean Jensen

Jacksonville, FL

Employee Relocation
June 1, 2022

Edwin and Josh were amazing!!! They took such great care of our household goods and went way above and beyond for us. They were incredibly professional, personable and respectful of our home. I cannot say enough about them. Thank you for the excellent service!!

Heather Alexander

Jacksonville, FL

Local Home Moving
June 1, 2022

These fellows were such a joy to work with! Such. Pleasure 😊❤️

Ashley Nault

Jacksonville, FL

Military Relocation
May 29, 2022

Not only did our tv stand get broke, multiple pieces of furniture, missing furniture, garbage cans etc from our move in January we are still waiting on payment at the end of May. I’ve emailed twice over the last 2 weeks and have not received a response. They waited till the last possible date to respond to our claim and once I declined one small item we’ve heard nothing. Also, the movers who moved us in were very unprofessional and rude.

Heather Alexander’s

Jacksonville, FL

Local Home Moving
May 27, 2022

These guys were absolutely amazing professional and so friendly and fun! Extremely happy

Lauren Bell

Jacksonville, FL

Long Distance Home Moving
May 24, 2022

Very professional team. Courteous and thoughtful. Highly recommend! Pleasure to work with. Definitely an asset to the company.

Diane Knecht

Jacksonville, FL

Employee Relocation
May 24, 2022

Edwin and his crew was very professional and very nice. They did a great job would definitely recommend them.

Netsanet Fseha

Jacksonville, FL

Local Home Moving
May 24, 2022

They did a good job! They are very fast

Mohoganey Johnson

Jacksonville, FL

Local Home Moving
May 24, 2022

Moved FAST great team !!!

Tracy Munn

Jacksonville, FL

Local Home Moving
May 20, 2022

Edwin, Joshua and Stedman were fantastic! They were professional, friendly and hard working. They respected us and our property. I would recommend these gentlemen over and over.