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Our Moving Company Reviews in Jacksonville, FL

1-Star Customer Reviews in Jacksonville


Jacksonville
This nightmare started on August 22nd when not even half of our belongings were delivered to us along with someone else's items. We waited until OCTOBER 16th for the second delivery which turned out to be the EXACT same items that were delivered to us belonging to someone else from the initial delivery. After the second delivery we were told that because we've waited so long that our claim process would be expedited and we would be "made whole". We than began the claim process in which we itemized each item missing (mind you, out of 72 listed items we only received 20). We were offered $4761.63. They wouldn't cover most of our belongings that were listed on our house hold goods inventory list. According to Suddath it exceeds weight requirements for there trucks, even though it was listed upon pickup by the workers packaging our belongings. I WOULD NOT RECOMMEND THIS COMPANY TO ANYONE. We've went without a bed for months waiting on this company this deliver our belongings which was lost as well as our entire bedroom set. You would think a military move would go much smoother. We're going to full length to inform military members and civilians that this IS NOT a company to trust!


Jacksonville
1. Not performing what was listed in the moving contract (unpacking service) but still charging the full price without any discussion with me.
Because your company failed to find local workers to unpack, I and my wife ended up spending days to unpack. Not having the workers ready within the reasonable time window was not bad enough, your company actually secretly charged me for the unpacking service that was never performed.
I requested $550 refund for not delivering the unpacking service but never heard back from your company.

2. When I interviewed a Jacksonville local agent working for Suddath, I was promised that only well-trained movers will come to pack, load and unload. While every step of packing and loading was performed very well, the unloading step was poorly performed. Especially one of the movers was so inexperienced that he damaged my wood floor multiple times. The driver even ended up having to ask him not to come into my house so that he will not damage further. This issue was clearly documented after the completion of unloading and I also informed you of this issue.


Jacksonville
Worst cross country move I have ever had. Suddath packers did a horrible job. Dumping drawers into boxes with paper on the bottom and top.
Cutting the bottom of boxes off and sticking them on top of a TV with the wires and legs still sticking out, and moving everything in those conditions. Packed drawers and cabinets with items still in them using our bedding as padding. Writing Misc or doo dads on most boxes with no description on what is actually in them. Bringing in unprofessional crews that fought, argued with each other over pay, and eventually quit at my residence. Moving coordinator that didn't want to deal with any of it. We actually had to call her to tell her when the driver was going to deliver the load. I realize that the actual move was another National Company but Suddath was solely responsible for the packers and could have done a lot better job managing the entire process. No one from management ever reached out to apologize. I wouldn't trust them to move me again


Jacksonville
Worst move ever! I couldn’t track our shipment, nobody could tell me where it was, & it took them over 3 weeks to move it Coast to Coast! Once it arrived it took another 3 and a half weeks to get it delivered. Simply the WORST experience ever!!!! I would give them no stars if it would let me.


Jacksonville
I would NEVER use your company again, nor would I ever recommend it.
You have serious communication problems and operate very unprofessionally.
It was a terrible experience overall.


Jacksonville
EXTREMELY FRUSTRATED and inconvenienced with how Suddath is handling this logistics mistake. We were told by our estimator we would take up the entir truck but on moving day they sent a truck that was already half full. Needless to say we were told at the last minute not all of our items made it in the truck. We are now 3 weeks after the pick up day and still missing the other half of our items and were just told it will be 11 more days till it will arrive. Of all our move this is the WORST moving experience yet the most we ever paid ! Because of Suddaths Logistical error we have been and will be inconvenienced for 2 more weeks. And was just told that the Co does not typical compensate for this! I WOULD NOT recommend Suddath to anyone based on their this service and lack of motivation making things right when it was THEIR ERROR!


Jacksonville
Not even sure where to start. Every aspect of our move was a nightmare and a hassle. The estimator [Employee] grossly underestimated our belongings. So, in turn, a smaller crew & smaller truck were sent. Our belongings didn’t fit in their small truck, so an additional truck had to be sent. Our move started about 10am and didn’t finish loading until 8pm. The weight was about 3,000 tons less than our estimate, which translated to a significantly higher storage fee (as it is charged per day, by weight). Our belongings were packed inappropriately, resulting in warping and utter destruction of 2 of our main pieces of furniture - our media console and executive desk. (Our desk was stored on its side, so the drawers pulled away from the frame and the frame crumbled). I understand we selected the minimum coverage, so the amount offered to cover the damages was less than 5% of the original cost of those pieces of furniture. I find this utterly unacceptable as it wasn’t a matter of bad luck or chance - it wasn’t negligence of the movers. Our attorney sent a letter to the company but they didn’t even care to respond to it. I couldn’t imagine a worse moving experiences.


Jacksonville
Horrible service no one ever returns my phone calls and no one can tell me where my household goods are