Last Mile Delivery Services
The last mile of the supply chain can be the difference between a happy customer willing to refer your company and product to their friends and an upset buyer on social media damaging your brand.
The final mile is a crucial element of your brand experience. Lack of product knowledge, poor communication, delays, cancellations, installation issues, missing parts, damage and poor follow through on open issues can ultimately ruin a customer relationship.
At Suddath®, we have 100 years of experience successfully going into people’s homes as one of America’s largest household goods movers. That means you’re working with a provider that understands the challenges of residential environments and knows how to deliver great customer experiences in the home. As America’s largest commercial mover, we have expertise providing services in workplaces, healthcare facilities, hotels, airports, restaurants, retail stores and government properties. And, because we have national locations, we provide consistent services across multiple markets to increase your leverage and reduce the number of vendors you manage.
We are committed to better customer experiences through:
- Learning your products and processes to be a knowledgeable resource for your customers
- Proactively inspecting items for damage and completeness
- Pre-assembling products as much as possible before arrival
Final Mile Delivery Services
Our extensive menu of last mile delivery services includes:
- Real-time inventory management with tier-1 warehouse management system, HighJump
- Storage and replenishment support
- Curbside, over the threshold and white-glove, room of choice delivery for residential and commercial customers
- Professional assembly and installation
- Returns, removals, disposal, recycling and reverse logistics
Why Choose Suddath
Highly Trained Professionals
As an award-winning employer of choice, we know our people make the biggest difference in delivering great customer experiences. We only send professionals with trained, certified, background-checked associates. Our teams receive ongoing training in a variety of areas including safety, customer service, cargo handling, property protection, soft skills, problem resolution and product updates. We also have a dedicated customer escalation team to ensure any issues are quickly resolved.
Great Customer Experiences
“Our e-commerce store uses Suddath as one of our nationwide partners to deliver our refrigeration rental units. They are very easy to work with and always represent us to our customers in a courteous and professional manner. We are very pleased to work with them and look forward to many more successful years partnering with them.” – Joe O.
The largest global restaurant chain in the world, McDonald’s, embarked on a first-of-its-kind project with the goal to open a net-zero energy flagship location with Suddath’s support.Read More