3 questions to ask potential moving companies

3 questions to ask potential moving companies

As you begin the research process to evaluate potential moving companies for your upcoming move, it’s natural to focus on the factors that make your move unique. Delicate items, important timelines or other special considerations usually take priority, but there are a few key questions that you want to ask movers before making a final decision. Here are three of the most essential ones:

1. Will your moving quotes include an in-home estimate or a video survey?

It's important to get a moving estimate that is thorough and accurate. This helps you avoid any unexpected costs and understand which items are covered in the service you will receive. This is vital, especially since some movers charge per room or by distance of the move. To get the most accurate and thorough estimate, look for moving companies that provide in-home estimates or a video survey.

Professional movers who provide in-home estimates make sure that every room is considered, including commonly forgotten spaces, such as the attic or basement. If an in-home survey doesn’t work for you or your schedule, the minimum that the moving company should do is provide you with a video survey. This is a sure way to get a confirmation on the price versus being given quotes over the phone or via email, which are usually a vague range in price. That's because they are not guaranteed and are subject to change. Get an estimate of a few moving quotes to ensure you're getting one that fits your needs.  

2. What are your credentials and insurance coverage?

Any mover that you use should be insured to move what you need and licensed in the state that you are moving to or from. Your items can break or get damaged while being transported to your new home or even during packing. That’s why it's important to clarify who bears the responsibility should your furniture or other personal belongings get damaged during the move. Discuss what is and is not covered in the insurance policy so you can ensure you have the full coverage you need.

Moreover, reputable professional movers won't hesitate to share their interstate licensing, such as their U.S. Department of Transportation (DOT) number or their Motor Carrier (MC) number. Professional movers that haul your items during a move and conduct interstate business are required by law to register with the Federal Motor Carrier Safety Administration or FMCSA and acquire a US DOT number. With this unique identifying number, you can get information on the professional carrier's safety information, which is usually gathered during inspections, audits, investigations of crashes and compliance reviews. The MC number is a required operating authority number that lets you know that your mover is authorized to move your items when you're not present in the moving truck. You can verify these license numbers via the Federal Motor Carrier Safety Administration website.

3. Do you have professionally trained staff who are background checked?

Moving is an experience that is very personal. Keep in mind that the movers you select will be around your personal belongings and family members. This is why it’s crucial to ensure the safety and security of your family and belongings by inquiring about background checks and professional training of the moving company's staff. Verify credentials and search online for reviews and any potential complaints. Working with professionally trained movers who have passed a background check can help reduce incidents of theft or damage of your items and enhance the safety of everyone in the home.

Final Thoughts

One of the best ways to have a smooth moving experience is to ask the right questions from the start. By inquiring about moving quotes, credentials and background checks, you can cover the basics of moving that will give you peace of mind.

Suddath® is a moving company with almost 100 years of experience, and makes a commitment to providing the best possible moving experience for its customers. Click here for more information or to get a moving quote.